The COVID-19 pandemic is expected to impact the world like never before. A key transformation is underway in pushing all of us to embrace change in the way we live and work. Old norms and ways of working will give way to a new normal. It is clear that digital will be at the core of the social distancing era. Digital solutions and platforms will be the key enablers of business continuity helping enterprises in adapting to the rapidly changing needs of their customers, while they focus on mitigating business and operational challenges.
Once the threat of the epidemic has passed, businesses will have to look at innovative ways to address the change in customer behavior and the impact of design and technology in shaping and enhancing customer experiences. To rise above these challenges, enterprises must rethink their digital strategy on multiple dimensions.