When Apple launched Siri in 2011, no one predicted the success of voice technology. 8 years later, almost 100 million mobile phones have a voice assistant. While Industry leaders such as Google and Amazon hold a major market share, voice technology is useful across varied industry channels. From banking to the corporate sector, every industry is observing an increasing number of voice integrations to fulfill customer demands.
Let’s explore why voice is popular, its applications, the technical aspects, and best practices.