Can you imagine taking financial advice from sophisticated robots and AI-based apps before making an investment on a real-time basis? This will be the norm sooner than you can imagine. Online banking has become the primary interface channel for most consumers today. It is now becoming evident that the mounting pace of technological reforms is the most powerful force driving the financial services ecosystem globally.
The banking industry has seen radical technology-led transformations over the last decade. Most banking executives look to their IT support teams to maximize efficiency and facilitate groundbreaking innovation, while supporting the legacy systems & lowering costs. In the interim, FinTech start-ups are exploiting established markets and winning with customer- friendly solutions. Customers today have a slew of options and have scaled their expectations demanding agile, responsive, real-time, seamless, innovative and an integrated experience. And the pace of change & technology trends shows no sign of slowing.